Answers to Some Frequently Asked Questions about Hassle Free Home Services
Do I need a Monthly Home Maintenance Service?
Regular, scheduled monthly home maintenance service makes a lot of sense for a lot of homeowners. Here are just a few reasons:
- We maintain your major systems and appliances to keep them operating at peak efficiency and to prolong their lives
- We install energy saving devices like timers, motion sensors and energy efficient lighting to save you money on utilities
- We keep your family safe by servicing your smoke and carbon monoxide detectors and fire extinguishers and by cleaning your dryer vent line
- We prevent issues that lead to wood rot and other structural damage
- We resolve problems with caulking and grout, leaky water lines, clogged drains and other causes of water damage in your home.
- We identify ways to better weatherize your home and as a result save you money on your heating and cooling bills
- Finally, we take care of that “honey-do” list for you so you can relax and enjoy your free time.
What is the service?
In a nutshell, our maintenance service manages your home so that you do not have to. We accomplish that through three basic services: we conduct a monthly maintenance visit during which our technicians handle all of the basic maintenance and minor honey-do needs of the home; we work with service partners to deliver other services needed to maintain and enhance your home, including HVAC service, lawn care, window and gutter cleaning, etc..; and we estimate, schedule and manage larger scale repair or improvement work on your home.
Why should I sign up?
We believe there are three key reasons you should consider joining our service plan: 1) we take care of the preventive maintenance that is often neglected but that is needed to keep your home in prime condition; 2) we free up the valuable time you might otherwise waste waiting for a repair man or searching the yellow pages for a painter; and 3) we give you a trusted single source for dealing with anything that goes wrong in your home.
What happens during the monthly maintenance visit?
Each month our technicians complete a thorough inspection of the home and conduct the basic maintenance tasks required to keep the house in good shape. Each month they change light bulbs and furnace filters, touch up caulking, lubricate doors, check and clear drains, inspect weather stripping and numerous other tasks as part of an extensive maintenance checklist. They also complete seasonal items that are done once or twice a year, such as changing smoke detector batteries and cleaning dryer vents. Once the maintenance is complete, they spend time on “honey-do” repairs such as replacing light fixtures, hanging pictures or other small tasks requested by the homeowner.
How long does the monthly visit last?
Our monthly maintenance appointments range from about 2.5 hours long up to a full day, depending on the size of the home. About half of the visit is spent completing the maintenance checklist, and the other half is dedicated to completing minor repairs and honey-do type of projects.
Who conducts my maintenance appointments?
We have a team of skilled technicians who conduct the monthly maintenance appointments. Once you sign on with us, we will assign a technician and pick a monthly time slot based on your preference. The same technician will come out each month on the same day (e.g., third Wednesday of the month) at the same time.
Do I need to be home for my appointment?
You do not need to be home during your monthly maintenance appointment. In fact, roughly 70% of our customers provide us with keys or garage codes so that we can get in when they are not home. This allows us to deal with problems without disrupting your busy schedule. Just give us a call, and we will meet our contractor at your home so you don’t have to. Just think, no more waiting around during a four hour window for help to arrive.
Whom do I call if I have a question or problem?
Each customer is assigned to a home manager at the outset of their contract. Your home manager is responsible for managing all of the work done in your home by our technicians and our service partners. Your home manager handles scheduling, estimating and quality assurance and also manages your ongoing list of work to be done in your home.
Are larger repairs included in the monthly maintenance visit?
Most repairs that take 30 minutes or less to complete are included in the basic monthly maintenance cost. Also, products that total less than $50 is covered under the basic fee. For larger projects, we will or our appropriate service partners will provide an estimate for your approval prior to doing the work.
Do you get multiple bids for larger projects?
We try to balance the need to offer competitive pricing with our goal of providing high end results. For that reason, we work with a pool of pre-screened and qualified service partners on all project work. Because we work with them regularly, they give us preferred pricing, which allows us to manage the work for you while still remaining competitive. We will not be the cheapest provider around, but we will take the entire burden of the project off of your shoulders and will guarantee the quality of the work.
Do I need to sign up for all of your services?
The only required service is the basic maintenance program. Through this service we get to know your home and take care of the little issues that arise before they become big issues.
How do you price the service?
Pricing for the basic monthly service starts as low as $200 per month depending on the size of your home. We price based on the number and type of rooms in your home, regardless of where the home is located within our service area. The basic maintenance price includes the labor and materials (light bulbs, furnace filters, etc…) needed for your appointment. The add-on services are priced during your initial meeting with one of our home managers and then included in your contract. We divide those costs into twelve equal payments that you make throughout the contract year.
How do I pay for the service?
We send out invoices via email within a few days of each monthly visit. The invoice includes that basic monthly maintenance cost, the monthly portion of any additional services in your contract and any costs relating to project work completed since the previous invoice. If we undertake larger projects for you (e.g., greater than $1,000), we will invoice you upon satisfactory completion of the work. You can pay by check, online banking or credit card.
What if I decide after a few months that the service is not for me? Am I stuck for the rest of the year?
While we are confident that you will love the service, we understand that life happens and that you might need to terminate the service before the contract is up. While we will be sorry to see you go, we certainly will not hold you to the contract if the service no longer works for you. We do ask that you give us one month’s notice of such a change.